Shipping Policy

Last Updated: 17 December, 2025

This Shipping Policy outlines how orders placed with Bilera are processed, shipped, and delivered within the United States. By placing an order on our website, you agree to the terms described below.

1. Shipping Locations

Bilera currently ships within the United States only.
International shipping is not available at this time.
Orders placed with non-U.S. shipping addresses will not be processed.

2. Order Processing & Handling Time

Handling Time: 1 to 2 business days
Processing Days: Monday to Friday (excluding public holidays)

Orders are prepared and handed over to the shipping carrier during this period after payment confirmation.

3. Cut-Off Time

Cut-Off Time: 4:00 PM (EST)
Orders placed after 4:00 PM EST will be processed on the next business day.
Orders placed on weekends or public holidays will be processed on the following business day.

4. Transit Time & Delivery Duration

Transit Time: 4 to 5 business days
Delivery Days: Monday to Friday

Estimated Total Delivery Time

5 to 7 business days (Handling + Transit)

Delivery times are estimates and may vary due to carrier delays, weather conditions, or other factors beyond our control.

5. Shipping Rates

Flat Shipping Rate: $25 per order
Shipping fees are calculated and displayed at checkout.
Shipping charges are non-refundable, except where required by law.

6. Shipping Method

Orders are shipped using standard ground shipping services.
The carrier used may vary depending on destination and logistics availability.
Expedited or same-day shipping is not available at this time.

7. Order Tracking

Once your order has shipped, a tracking number will be sent to your registered email address.
Tracking updates depend on the carrier and may take time to appear after shipment.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.
Bilera is not responsible for delays, delivery failures, or lost packages due to incorrect or incomplete addresses.
Orders returned due to address errors may require additional shipping charges for re-delivery.

9. Order Cancellation

Orders may be canceled only before they are processed for shipping.
Once an order has been shipped, it cannot be canceled.
To request a cancellation, please contact us immediately.

10. Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery.
Include your order number and clear photos of the damaged packaging and item.
Claims submitted after this period may not be eligible for review.

11. Delays & Exceptions

Bilera is not responsible for shipping delays caused by:

Weather conditions
Carrier disruptions
Natural disasters
Public holidays
Events beyond our control

Estimated delivery times are not guaranteed.

Business Details

Business Name: Bilera
Business Hours: Monday to Friday (9:00 AM – 5:00 PM)
Business Phone: +1 (929) 621-6810
Business Mail: hello@bilera.shop
Business Address: 518 E 39th St, Brooklyn New York 11203, United States