Refund & Return Policy
Last Updated: September 1, 2024
At Bilera, we are committed to offering high-quality products and a seamless shopping experience. If you are not completely satisfied with your purchase, our 30-day return policy is designed to make your experience hassle-free.
Eligibility for Returns
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- Returns accepted within 30 days of receiving your order.
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- Items must be unused, in original packaging, and in the same condition as received.
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- A proof of purchase (order confirmation or receipt) is required.
How to Initiate a Return
To begin your return process:
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- Email us at hello@bilera.shop with your order number and reason for return.
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- Our support team will review your request and provide you with return instructions.
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- Return the item using a trackable shipping service.
Return Shipping Costs
| Reason | Who Covers Shipping? |
|---|---|
| Change of Mind | Customer |
| Wrong Size/Color Ordered by You | Customer |
| Damaged Product | Bilera |
| Wrong Item Sent by Bilera | Bilera |
Return Label Instructions
| Reason for Return | Return Label | Courier Cost |
|---|---|---|
| Change of Mind | Customer must download and print | Customer bears the cost |
| Damaged Product | Customer must download and print | Company will assist with courier cost |
| Wrong Item Sent by Us | Customer must download and print (link provided) | Company bears the cost |
| Wrong Size/Color Ordered by Customer | Customer must download and print | Customer bears the cost |
Refund Process
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- Approved refunds are issued within 10 business days to your original payment method.
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- Shipping fees are non-refundable.
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- Refunds may be denied if the returned item is used, damaged, or not in original condition.
Exchanges
Need an exchange? We’re happy to help!
If you received the wrong item, a defective product, or simply want a different size or color, email us at hello@bilera.shop with your order number and the desired replacement item.
Our team will verify your request and provide instructions for the exchange process.
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- Preference-based exchanges: Return shipping is the customer’s responsibility.
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- Fault-based exchanges (defective or wrong item): Bilera covers the return shipping.
Damaged or Incorrect Items
We sincerely apologize if you’ve received a damaged or incorrect item.
Please contact us within 48 hours of delivery at hello@bilera.shop. Include:
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- Clear photos of the product and packaging
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- Your order number
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- A brief description of the issue
Once verified, we’ll quickly arrange a replacement or full refund at no cost to you.
Restocking Fee
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- No restocking fees apply on any returns.
Non-Returnable Items
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- Sale items
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- Gift cards
Business Details
Business Name: Bilera
Business Hours: Monday to Friday (9:00 AM – 5:00 PM)
Business Phone: +1 929-621-6810
Business Mail: hello@bilera.shop
Business Address: 518 E 39th St, Brooklyn New York 11203, United States