FAQ

General Questions

1. What kind of products does Bilera offer?
Bilera specializes in high-quality, stylish handbags crafted for everyday elegance. From classic shoulder bags to modern crossbodies, we have something for every occasion.

2. How can I contact your support team?
You can reach us at 📧 hello@bilera.shop or call us at 📞 +1 929-621-6810 during our business hours (Mon–Fri, 9 AM – 6 PM EST).

3. Do you have physical stores?
Currently, Bilera is an online-only brand, allowing us to bring premium-quality bags directly to your doorstep at fair prices.

Shipping Details

4. Where do you ship?
We ship across the United States and selected international destinations.

5. How long does shipping take?
Standard U.S. delivery typically takes 5 to 7 business days.

6. How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking link to monitor your delivery in real time.

Payment Details

7. What payment methods do you accept?
We accept all major credit and debit cards including Visa, MasterCard, American Express, and Discover. All payments are securely processed through PCI-compliant systems.

8. Is it safe to shop on Bilera’s website?
Absolutely. Our website is SSL-encrypted and follows industry-standard security protocols to protect your information.

Returns & Refunds

9. What is your return policy?
We offer 30-day returns on all unused items. If you’re not satisfied with your purchase, simply contact us within 30 days of delivery.

10. How do I initiate a return or refund?
Email us at hello@bilera.shop with your order number and reason for return. We’ll guide you through the process and issue a refund once the item is received and inspected.

11. Are returns free?
Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

Business Details

Business Name: Bilera

Business Phone: +1 929-621-6810

Business Mail: hello@bilera.shop

Business Address: 518 E 39th St, Brooklyn New York 11203, United States