Refund & Return Policy

Last Updated: December 17, 2025

At Bilera, we aim to provide clear and transparent information regarding returns and refunds. This policy explains the eligibility, process, timelines, and responsibilities related to returns and refunds. By placing an order with us, you agree to the terms outlined below.

1. Overview

• Return window: 30 days from the date of delivery

• Refund processing time: Up to 10 business days after inspection

• Items must meet return eligibility requirements

• Return shipping costs may apply

• Refunds are issued to the original payment method

2. Eligibility for Returns

To be eligible for a return:

• Return requests must be submitted within 30 days of delivery

• Items must be unused, unworn, and in original condition

• Original packaging, tags, and accessories (if applicable) must be included

• Proof of purchase is required

Items that do not meet these conditions may not be approved for return.

3. Non-Returnable Items

The following items are not eligible for return:

• Items showing signs of use, wear, or damage after delivery

• Items returned without original packaging or missing components

• Items returned outside the stated return window

4. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

• Contact us within 48 hours of delivery

• Provide your order number and clear photos of the issue

Once reviewed, we will advise on the next steps.

5. Return Process

To initiate a return:

1. Email us at hello@bilera.shop

2. Include your order number and reason for return

3. Wait for return approval and instructions

4. Ship the item securely as instructed

Returns sent without prior approval may not be accepted.

6. Return Shipping Cost & Return Label

• Customers are responsible for return shipping costs for returns requested due to change of mind or preference.

• Bilera does not provide free return shipping labels for standard returns.

• Customers must arrange and pay for return shipping using a carrier of their choice.

• A return label may be provided only in cases where the item received was damaged or incorrect, subject to review and approval.

• If a return label is provided by Bilera, it must be used according to the instructions given.

Original shipping charges paid at checkout are non-refundable.

7. Refunds

Refund Processing Time

• Refunds are processed within 10 business days after the returned item is received and inspected.

Refund Method

• Refunds are issued to the original payment method used at checkout.

• Posting times may vary depending on your bank or payment provider.

8. Exchanges

• Exchanges may be requested for the same item or an item of equal value, subject to availability

• Exchange requests follow the same return process

• Customers are responsible for shipping costs related to exchanges

9. Partial Returns

• Refunds apply only to returned item(s)

• Shipping charges are not refunded for partial returns

10. Order Cancellations

• Orders may be canceled only before they are processed for shipment

• Orders cannot be canceled once shipped

11. Refund Delays

Refund delays may occur due to:

• Bank or payment provider processing times

• High return volume

• Verification requirements

Bilera is not responsible for delays caused by third-party financial institutions.

12. Customer Responsibilities

Customers are responsible for:

• Providing accurate return information

• Packaging returned items securely

• Using a trackable shipping method (recommended)

Bilera is not responsible for lost or damaged return shipments.

13. Policy Updates

Bilera reserves the right to update or modify this policy at any time. Changes take effect immediately upon posting.

Business Details

Business Name: Bilera
Business Hours: Monday to Friday (9:00 AM – 5:00 PM)
Business Phone: +1 (929) 621-6810
Business Mail: hello@bilera.shop
Business Address: 518 E 39th St, Brooklyn New York 11203, United States