FAQ
General Questions
1. What is Bilera?
Bilera is an online store offering handbags and related accessories to customers in the United States and selected international locations.
2. Where is Bilera based?
Bilera operates from Brooklyn, New York, United States.
3. How can I contact Bilera?
You can contact us by email at hello@bilera.shop or by phone at +1 (929) 621-6810 during business hours.
4. What are your customer service hours?
Our customer service team is available Monday to Friday, 9:00 AM – 5:00 PM (EST).
5. Do you have a physical retail store?
No, Bilera currently operates as an online-only store.
6. Are the product images accurate?
We aim to display product images and descriptions as accurately as possible. Minor variations in color or appearance may occur due to lighting or screen settings.
Shipping & Delivery
7. Where do you ship?
We ship within the United States and to selected international destinations.
8. How long does order processing take?
Orders are usually processed within 1–3 business days, excluding weekends and holidays.
9. How long does shipping take?
Delivery times vary based on location and shipping method selected at checkout.
10. Will I receive tracking information?
Yes, tracking details are sent by email once your order has been shipped.
11. Do you offer expedited shipping?
Expedited shipping options may be available at checkout, depending on your location.
12. What happens if my order is delayed?
If your order is delayed beyond the estimated timeframe, please contact us for assistance.
13. Do you ship internationally?
Yes, international shipping may be available. Additional customs duties or taxes may apply and are the customer’s responsibility.
Returns & Refund
14. What is your return policy?
Returns are accepted within 30 days of delivery, subject to our Return & Refund Policy.
15. How do I request a return?
To request a return, please email hello@bilera.shop with your order number and reason for return.
16. Are return shipping costs covered?
Return shipping costs are the customer’s responsibility unless the item received was damaged or incorrect.
17. When will I receive my refund?
Refunds are processed after the returned item is received and inspected. Processing times may vary.
18. How will refunds be issued?
Approved refunds are issued to the original payment method used at checkout.
19. Do you offer exchanges?
Exchanges may be available depending on product availability and are handled through the return process.
20. What if I receive a damaged or incorrect item?
Please contact us within 48 hours of delivery and include photos so we can review and assist.
Orders & Payment
21. What payment methods do you accept?
Credit & Debit Cards
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Visa
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Mastercard
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American Express
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Union Pay
22. Is my payment information secure?
Payments are processed through third-party payment providers using standard security measures.
23. Can I modify or cancel my order?
Order changes or cancellations are only possible before the order has been processed for shipping.
24. Will I receive an order confirmation?
Yes, an order confirmation email is sent after a successful purchase.
25. What should I do if my payment fails?
If a payment fails, please check your details or try an alternative payment method.
26. Are taxes included in the price?
Applicable sales tax is calculated and displayed at checkout, where required by law.
27. Can I use discount or promo codes?
Promo codes can be applied at checkout and must be entered before completing payment.
28. Why was my order canceled?
Orders may be canceled due to payment issues, inventory availability, or verification requirements.
29. Do you offer bulk or wholesale purchasing?
For bulk or wholesale inquiries, please contact us directly by email.
30. How can I get help with my order?
For order-related questions, please contact our support team via email or phone during business hours.
Business Details
Business Name: Bilera
Business Hours: Monday to Friday (9:00 AM – 5:00 PM)
Business Phone: +1 (929) 621-6810
Business Mail: hello@bilera.shop
Business Address: 518 E 39th St, Brooklyn New York 11203, United States